Please remember you can view your account balance and give us your maturity instructions via Online Banking too.
Email:
customerservice@vanquissavings.co.uk
Phone:
0191 505 0033*
Post:
Vanquis Bank Savings,
Freepost RUGA-ZTJL-HBTJ,
PO Box 967,
Wallsend,
NE28 5FD
* Our contact hours are Monday - Friday 9am - 5pm (we close on bank holidays). Please note that we may monitor and record telephone calls for training and security purposes. Calls to 01 numbers from UK landlines and mobiles are normally included in free plan minutes if available.
Please note these contact details are for Savings customers only. Matters relating to Vanquis Credit Cards should be directed to:
Customer Services, PO Box 399, Chatham, ME4 4WQ or call 0330 099 3000. For details of our Customer Services opening times please visit www.vanquis.co.uk/contact.
Alternatively, you may find the answer to your Credit Card query on the Frequently Asked Questions page of our website www.vanquis.co.uk.