Important information about coronavirus (COVID-19)
We appreciate you might be worried about the impact of coronavirus (COVID-19) and wanted to reassure you that we're here to help.
Please be aware that due to the high volume of calls we are receiving, call wait times can be in excess of 1 hour. We're really sorry for any inconvenience and thank you for your understanding.
We want to keep our phone lines open as much as possible for those customers who really need our help. You may be able to find what you are looking for, on our website, therefore please visit the FAQ section of our website before calling. Our phone number is 0191 505 0033*, but please only call if it is essential and you can't find the information you need from our website.
New Customers- if you have recently applied for a new account;
- Your Welcome Pack contains your unique User ID which will allow you to access your account online.
- This normally arrives within 3-5 working days from the date your account is opened. (Please be aware that the normal postal times may also have been impacted by coronavirus).
- Your initial investment will take 1 full working day to be applied to your account. For example, if your transaction is received before 3pm it will be applied to your Vanquis Bank savings account by close of business that same day. Transactions received after 3pm will be applied by close of business the next working day.
For all other queries please refer to the FAQ section of our website.
Please remember you can view your account balance and give us your maturity instructions via Online Banking too.
You can also contact us by
- Vanquis Bank Savings,
PO Box 1279,
Newcastle upon Tyne,
Vanquis Savings Team
* During the coronavirus we are temporarily reducing our contact hours to Monday - Friday 9am - 5pm (we close on bank holidays). Please note that we may monitor and record telephone calls for training and security purposes. Calls to 01 numbers from UK landlines and mobiles are normally included in free plan minutes if available.