You may find what you're looking for on the FAQ section of our website.
Please remember you can view your account balance and give us your maturity instructions via Online Banking too.
If you still need to speak to us, you can do so via the below methods;
- Vanquis Bank Savings,
PO Box 1279,
Newcastle upon Tyne,
- 0191 505 0033*
Vanquis Savings Team
* Our contact hours are Monday - Friday 9am - 5pm (we close on bank holidays). Please note that we may monitor and record telephone calls for training and security purposes. Calls to 01 numbers from UK landlines and mobiles are normally included in free plan minutes if available.
Please note these contact details are for Savings customers only. Matters relating to Vanquis Credit Cards should be directed to:
Customer Services, PO Box 399, Chatham ME4 4WQ, or call 0330 099 3000 8am to 8pm Monday to Friday, or 9am to 5:30pm Saturday
Further information around contacting us regarding credit card matters can be found at www.vanquis.co.uk/contact-us