We hope you find our products and services to the highest standard, but if you do have cause for complaint, we'll do everything we can to deal with it quickly
If you wish to make a complaint you should write to us at Vanquis Bank Savings, Freepost RSGY-CKJA-BKCS, PO Box 1279, Newcastle Upon Tyne, NE99 5BR or email us at firstname.lastname@example.org. If you make a complaint, we will aim to resolve it as quickly as possible. Should you have a complaint that we are unable to resolve to your satisfaction you may refer it to the Financial Ombudsman at www.financial-ombudsman.org.uk, by letter to the Financial Ombudsman Service (FOS) at Exchange Tower, London E14 9SR or by telephone on 0800 023 4 567 or 0300 123 9123.
Please note: if you do not take up your complaint with us first, you will not be able to refer it to the Financial Ombudsman Service. You can find out more at www.financial-ombudsman.org.uk.
To encourage the use of online dispute resolution (ODR) there is an ODR platform created by the EU Commission which allows consumers to submit their complaint through a central site which will forward the complaint to an appropriate alternative dispute resolution scheme. In this case it would be the Financial Ombudsman Service (FOS). You can contact the FOS directly using the contact details given above. For more information about ODR please visit ec.europa.eu/odr.
01 and 03 numbers
Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers.
0800 or 0808 numbers
Calls to 0800 or 0808 numbers are free from consumers mobiles and landlines.
Please note these contact details are for Savings customers only. Matters relating to Vanquis Credit Cards should be directed to:
Customer Services, PO Box 399, Chatham ME4 4WQ, or call 0330 099 3000 8am to 8pm Monday to Friday, or 9am to 5:30pm Saturday
Further information around contacting us regarding credit card matters can be found at www.vanquis.co.uk/contact-us