Vanquis Bank Savings

Customer Notice

We appreciate you might be worried about the impact of coronavirus (COVID-19) and wanted to reassure you that we're here to help.

Please be aware that due to the high volume of calls we are receiving, call wait times can be in excess of 1 hour. We're really sorry for any inconvenience and thank you for your understanding.

We want to keep our phone lines open as much as possible for those customers who really need our help. You may be able to find what you are looking for, on our website, therefore please visit the FAQ section of our website before calling.

If you have you recently sent us an email we will aim to respond within 5 working days, however due to the current unprecedented contact volumes this may take a little longer than usual.

New Customers - if you have recently applied for a new account;

  • Your Welcome Pack contains your unique User ID which will allow you to access your account online.
  • This normally arrives within 3-5 working days from the date your account is opened. (Please be aware that the normal postal times may also have been impacted by coronavirus).
  • Your initial investment will take 1 full working day to be applied to your account. For example, if your transaction is received before 3pm it will be applied to your Vanquis bank savings account by close of business that same day. Transactions received after 3pm will be applied by close of business the next working day.

For all other queries please refer to the FAQ section of our website.

Please remember you can view your account balance and give us your maturity instructions via Online Banking too.

Our contact details can be found on our Contact Us page, which is here https://www.vanquissavings.co.uk/contact-us/

Vanquis Savings Team

Fixed Rate Bonds

  • Choose to invest for 6 months, 1, 2, 3, 4 or 5 years
  • Invest up to a total of £85,000 for FSCS protection
  • Choose to have interest paid either monthly or annually
  • Manage your accounts online
  • Make your deposit with one simple payment
  • Supported by a dedicated UK based Customer Service team

Contact Us

Important information about coronavirus (COVID-19)

We appreciate you might be worried about the impact of coronavirus (COVID-19) and wanted to reassure you that we're here to help.

Please be aware that due to the high volume of calls we are receiving, call wait times can be in excess of 1 hour. We're really sorry for any inconvenience and thank you for your understanding.

We want to keep our phone lines open as much as possible for those customers who really need our help. You may be able to find what you are looking for, on our website, therefore please visit the FAQ section of our website before calling. Our phone number is 0191 505 0033*, but please only call if it is essential and you can't find the information you need from our website.

New Customers- if you have recently applied for a new account;

  • Your Welcome Pack contains your unique User ID which will allow you to access your account online.
  • This normally arrives within 3-5 working days from the date your account is opened. (Please be aware that the normal postal times may also have been impacted by coronavirus).
  • Your initial investment will take 1 full working day to be applied to your account. For example, if your transaction is received before 3pm it will be applied to your Vanquis Bank savings account by close of business that same day. Transactions received after 3pm will be applied by close of business the next working day.

For all other queries please refer to the FAQ section of our website.

Please remember you can view your account balance and give us your maturity instructions via Online Banking too.

You can also contact us by

Email:
customerservice@vanquissavings.co.uk
Post:
Vanquis Bank Savings,
Freepost RSGY-CKJA-BKCS,
PO Box 1279,
Newcastle upon Tyne,
NE99 5BR

Vanquis Savings Team

* During the coronavirus we are temporarily reducing our contact hours to Monday - Friday 9am - 5pm (we close on bank holidays). Please note that we may monitor and record telephone calls for training and security purposes. Calls to 01 numbers from UK landlines and mobiles are normally included in free plan minutes if available.

Protecting your money

Your eligible deposits with Vanquis Bank Limited are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. Any deposits you hold above the £85,000 limit are not covered. Please click here for further information or visit www.fscs.org.uk.

These bonds are a limited offer and may be withdrawn at any time.

*AER stands for annual equivalent rate and illustrates the interest rate if interest was paid and compounded once each year.

Savings Champion 2017 Awards Winner - Best Long Term Fixed Rate Bond Provider and Highly Commended Best Fixed Rate Bond Provider

We are proud to announce

Vanquis Bank Savings has been awarded the Winner of the Best Long Term Fixed Rate Bond Provider category and has been Highly Commended as the Best Fixed Rate Bond Provider in the 2017 Savings Champion Awards.